Outside Premium Periods: Minimum 72 Hours. Full payment due 72 hours prior to arrival date. 72 hours or less, no refund.
Premium Periods: Months of December and January, Long weekends, Public holidays, Victoria School Holidays, Easter, Superbikes, Events/ Festivals- Cancellation policy is 7 days. Full payment due 7 days prior to arrival date. 7 days or less, no refund.
Moto GP: Cancellation policy is 60 days. Full payment due 60 days prior to arrival date. 30 days or less, no refund.
Bus group bookings: $1000 deposit required making the booking. No amendments allowed 30 days prior to arrival date.
In the event of insufficient notice being given, or failure to arrive, please note that you accept liability up to the value entire tariff, if we are unable to re-let your allocated room. All cancellation request must be in writing (
[email protected]).